The front office department in hotel operations is responsible for customer service and maintaining inventories. Not that long ago, offices were filled with loud noises from typewriters. Key Rack. Front desk executive needs to look after the bookings, guest check-in/out, room allotment, handling guest queries, assigning tasks to the housekeeping and other departments, checking for reports and payments and much more. Stationery has many functions, from keeping things together (scotch tape, paper clips or staples) to labelling and serving as a reminder (sticky notes, markers and pens). These services include informing customers of a product or service, as well as the benefits each offers. Of course, these are not all the things you can find in an office. For example, if you have a lot of clients but a small amount of employees, you can put your callers on hold or ask them to leave a message on the answering machine. Front office manager duties can vary. These types of jobs are often the driving force behind a hospitality business’ success or failure. Not every person enjoys the written form of communication, and not all people have access to Internet. While there is always a need to print things out, there might also be a need to convert a printed document into a digital form. Computers quickly replaced the outdated and clunky typewriters and calculators, minimised the need for storing information in a physical form and generally made things much easier. The front office plays a major role in delivering hospitality to guests. For those who like to be fancy and futuristic, there are also 3D printers that turn any digital 3D image into a physical tangible object. If you continue browsing the site, you agree to the use of cookies on this website. These days, a computer can do almost anything. The posting machine is generally used to calculate the totals of the guest accounts, department and transactions. The front office services each provides is, therefore, among the most important types offered by a business and great lengths are often taken to train these employees to provide the highest quality of service possible. However, if you have some additional funds to spend, consider investing in the following things: And that is it for our article about office equipment. These days, most offices purchase machines that carry out the functions of printers, scanners and copiers all in one. CREDIT CARD MACHINE. FRONT OFFICE ACCOUNTING- AN INTRODUCTION Objectives of this lesson: After completion of this lesson, the learner will be able to: Explain the front office guest cycle and related accounting activities- the FO accounting cycle Explain the importance of front office accounting for guests and the hotel. Staff working in the front office can also deal with simple tasks, such as sorting out emails, helping out on printing and typing works. All the machines we have mentioned are great and all, but most of them cannot function without such a simple thing as paper. The following points below are the functions of an office. The way hotel companies sell to customers has changed dramatically over the past few years. Software. We want to talk about different types of office equipment and their uses in the contemporary office. Reservationists are the employees responsible for accepting or rejecting the reservations made by the guests from different modes such as telephone, e-mail, fax, letters, etc Then, we will also consider some office equipment that is not strictly necessary, but it might make life easier. These types of offices are lined along passages or sometimes ad hoc according to space. Receiving and collecting information Receiving and collecting different types of information from the different types of sources is the primary function of an office. 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