Please send me an email with your mailing information and provide me the RGA # XXXXXX and we will cut you a check for 58.00.My email is [redacted]@roughcountry.comThank you and have a great day. They told me that I had to pay to ship it back to them. Have something to share about Rough Country, LLC.? Our new monthly subscription service. Once an administrator at Rough Country has reviewed and verified the documentation requirement, the customer will be contacted to return the product. To place an order by phone: 1-800-968-0903 Customer Service: 415-845-2573 jennifer@roughlinen.com What can we help you with. Gaskets; Cable Brackets; Hardware; Rough Country (originally known as Heckethorn Products, Inc.), was founded in 1986 by Patrick and Michael Heckethorn in Dyersburg, Tennessee. I did not need the product after all, so I sent it back to [redacted] Systems on 7/30/14 and, per the[redacted] tracking information, they received it on 8/1/14. they waited until the end of business on thursday to ship my package and now I am not going to receive my package until monday. As a member, at the start of every month, you'll be delivered our Album of the Month (CD or LP). All times are US Central Standard Time [CST], Rough Country is ranked 1 out of 426 in Auto Parts and Accessories category. No where in their advertising can you find these details out, you have to read the installation instructionsProduct_Or_Service: 4.75in [redacted] KitOrder_Number: SOXXXXXXXXDesired SettlementRefund my return shipping cost.Business Response Contact Name and Title: [redacted] - Sales ManagerContact Phone:[redacted]Contact Email: [redacted].comThe lift kit is correct. I want a full refund of $62.75.Business Response Contact Name and Title:[redacted] - Sales ManagerContact Phone: 866-430-0446Contact Email:[redacted]@roughcountry.comAs the customer stated, the parts were returned back to us and we did issue credit back to [redacted] on 8-26. sincerely, [redacted] On April 18, 2016, the business provided the following information:Contact Name and Title: DAVY LEE / SALES MANAGERContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountryc.om[redacted] I apologize. The blame for not knowing any of this was put on me for not being a suspension expert. The instructions did not say I had to have a return authorization number. Plus, for my time and trouble of getting a refund, I want the $15.80 it costed me to send the part back. Rough Country LLC, located in Dyersburg, TN, is a customer-focused provider of suspension systems at market-leading prices to the off-road SUV and truck market. Shipping - Delivery times range anywhere from 3 to 10 business days, depending on the distance from the warehouse to your shipping address, what you ordered and the manner in which it ships. Fields with an asterisk (*) are required. Joseph Ross, owner of Rough Country Rustic Furniture, opened a new business in October 2019, Farmhouse Store Co., located at same address as Rough Country … I hope someone here just didn't understand what transpired - please email me the receipt you paid both of the duties and taxes and I will refund one of the charges back.My email address is [redacted]@roughcountry.comThanksDavyFinal Business Response All steps have been taken and reimbursement has been sent. We will have the order processed as soon as the part come available and to you within 2-3 working days. I called the number on their website and was treated rudely by the customer care representative.Product_Or_Service: 242N2 2.5in suspension lift kitOrder_Number: SOXXXXXXXXDesired SettlementI would like a complete refund and for rough country to pay for the return of the item. Building dog gear to enhance your outdoor adventures. I have received no response from the company with help in regards to their false advertisement. I was refunded for the cost of the order only. As a Rough Country Sales Representative, you will assist us in meeting our goal of providing high-quality products and services to our customer base in a manner that achieves maximum customer satisfaction. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Or if you want to return the kit we will be happy to pick it up and fully refund you. I returned them as requested, received a new light. Rough Country's Jeep Wrangler TJ N3 Steering Stabilizer is sold here from a knowledgeable sales staff at low prices with great customer service. I called that week and spoke to someone at[redacted] and they asked where I sent it back to. You can contact the customer service representative of Rough Country calling Rough Country's helpline phone numbers. It isn't stated in the directions that they are needed with the kit but upon installation at the shop it seems to be the only safe way for the product to work on the vehicle. After hearing no response I contacted rough countryYou state that One you our core values here at Rough Country is to provide same day shipment for all orders submitted by 4PM central time. After sending this e-mail to [redacted] they said removing the swaybar is an option I have to make the kit work. Business Response Contact Name and Title: Davy L** - Sales ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountry.comThis order was placed online through our web after the 4:30 deadline on Wednesday November 11th. they were bought within the last year and still under warranty. I told the person, I sent it back to [redacted] because, per the internet instructions, that is where the product was to be returned. in the shipment which included the damaged light and wires. Other membership benefits include Member-only events, Priority Pre-ordering on exciting new limited edition releases, etc. In case your purchased item fails or breaks due to factory flaws, you may send a warranty request. On 8/22/14, I called[redacted] and spoke to[redacted]. Rough Country 8731730 Silverado 2500HD 1997-2006 Chevy N3 Steering Stabilizer | Jack-It Rough Country's 1318 GMC Sierra AT4 1500 2" Suspension Lift Kit is sold here from a knowledgeable staff at low prices with great customer service. The other receipt for $139.90 I paid again for the new light. Contact Rough Country customer service. [redacted].com/returns/ and leave my name "per [redacted]" in the comments and say you are sending back and I will fully refund the order including shipping and calltags.Thanks[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business. Customer should be satisfied. Rough Country's Jeep Wrangler YJ N3 Steering Stabilizer is sold here from a knowledgeable sales staff at low prices with great customer service. Inner Fenders; Incl. When I received the product, it was from [redacted] Systems, located at [redacted] Rd,[redacted], TN 38024. Rights Reserved, You Are About to Contact PissedConsumer.com, “Brake calipers for 1990 chevy 1500 2wd”. Your specific duties will include, but are not limited to: they will not replace my shocks that are badI have a 03[redacted] with 4 rough country shocks that were bought together and installed at the same time and they are at different stages of leaks which makes my vehicle hard to handle and to drive. I called the number on their website and was treated rudely by the customer care representative.Product_Or_Service: 242N2 2.5in suspension lift kitOrder_Number: SOXXXXXXXXDesired SettlementI would like a complete refund and for rough country to pay for the return of the item. Please contact customer service at 800-521-4908. I am very unhappy with the product. We do apologize, and to help you out we will allow a full refund of the product and refund for the 2 day air just to help you out.You will n**d to fill out our return forms online - here is the link - http://www.roughcountry.com/returns/, Address: 1400 Morgan Rd, Dyersburg, Tennessee, United States, 38024-2339. Hours: Pissed Consumer © 2021 All Apply for Customer Service and Sales Team Please fill out the form below and click Submit to submit your application for consideration. You work hard to play hard - Rough Country … Called [redacted]'s customer service and let them know this. I could have paid no extra money and received my package on monday anyway but I paid the charge for 2 day delivery. Now that I have filed this complaint, the address is for a company called something other than [redacted] or[redacted]. I did it again and left a message for a return call and have not received a return call. Use this link to fill out Return process http://www. Sharing is caring! Please allow 24-48 business hours after you have submitted the Return Form to be contacted with further instructions. The product showed all of the mounting brackets and only specified it did not come with the boots. I told them I can take a picture but we recently lost everything we owned due to a flood and have been rebuilding and trying to get things back together. Therefore it was shipped on Thursday via UPS 2 day air as selected. [redacted] at [redacted] will do the credit today and customer should see the refund within 3-4 business days.Thanks[redacted], I paid for 2 day shipping so that I would receive the product by friday or saturday. Experience the thrill and ease of tailoring your Truck or Jeep with our Guaranteed Lowest Prices on all products at 4WP. Companies are selected automatically by the algorithm. UPS will deliver on saturday and I paid the extra money to ensure the delivery. I have heard absolutely nothing from these guys. it arrives damaged, you or I request a new one to replace the damaged one. On the website it is sold as a lift kit. Forward Inner Fenders; Middle Inner Fenders; Rear Brackets; Mounting Hardware; For Use w/Vertex Shocks; You can call Rough Country at (731) 503-8189 phone number, write an email, fill out a contact form on their website www.roughcountry.com, or write a letter to Rough Country, 2450 Huish Rd, Dyersburg, Tennessee, 38024, United States. Rough Country 8731730 Wrangler TJ 1997-2006 Jeep N3 Steering Stabilizer | Jack-It Throttle Body Spacer; Incl. )The items were returned on 5/22/14 and they charged me to return them and have not refunded the cost. Rough Country 1073 Jeep Cherokee XJ with 3-4" Lift Sway Bar Drop Kit is sold here from a knowledgeable sales staff at low prices with great customer service. Total shipping is about $107.90. Someone has the part I returned and my money.Desired SettlementI want a full refund for the amount of the steering stabilizer $35.95, plus the $11.00 shipping and handling. Removing the swaybar is not safe per the vehicle manufacturer.Desired SettlementI would like them to provide me with the wheel spacers that would make this kit work properly. What is Rough Trade Club? If you want the rear higher I can send you a taller block but this is not the normal stance of a lifted vehicle. You work hard to play hard - Rough Country … Rough Country routinely offers internal promotions to Customer Service, Manufacturing, Research & Development, Team Leaders, Shift Managers and more. I contacted the company they stated they needed proof of purchase and of a bank statement and pics of the shocks. The customer will need to fill out our online Return Request Form. For refence to my order the order # was[redacted] and it was placed on 08/17/2013. In order to clear the wheels we had to remove the rear sway bar. I have a few extra ways of searching old orders. Rough Country suspension systems raise the ride height of vehicles to enable steeper approach, higher ground clearance, I had to pay to ship the damaged light and wires back, which Rough Country reimbursed me for 04/04/2016 ROUGH COUNTRY TN $84.06 CR.When Rough Country shipped the initial damaged light, along with the rest of the shipment, we paid Brokerage fee for $551.52 CAD including duties and taxes related to all items shipped to us.We received the new light and wires,we paid another Brokerage fee for $139.90 including duties and taxes, on top of the initial $551.52.If the items were not damaged in the first place, this $139.90 would not have to be paid again. I tried to explain this to them in a email and I have not heard from them since other then they said they can't and won't help me and just because I say I have thier product on my vehicle does not mean anything to do.Desired Settlementi would like to get my shocks replacedBusiness Response Contact Name and Title:[redacted] - Sales ManagerContact Phone: 866-[redacted]Contact Email:[redacted]@roughcountry.com[redacted], my sales guys should have forwarded you to me to resolve. Three years ago, KY3 first told you about the backlog of customer complaints against Rough Country … I hope someone here just didnt understand what transpired - please email me the receipt you paid both of the duties and taxes and I will refund one of the charges back.My email address is [redacted]@roughcountry.comThanksDavyConsumer Response (The consumer indicated he/she ACCEPTED the response from the business. Unfortunately 2 day air does not deliver on Saturday it is two working days which rolls over to Monday. The person stated the accounting department should issue the refund by Friday. Any questions call or email me.ThanksFinal Consumer Response (The consumer indicated he/she ACCEPTED the response from the business. Rough Country LLC, located in Dyersburg, TN, is a customer-focused provider of suspension systems at market-leading prices to the off-road SUV and truck market. X-Flex Control Arm Set; Front Upper; Incl. I requested a refund, and was denied.sincerely,[redacted]Product_Or_Service: 50" led light barOrder_Number: SOXXXXXXXXAccount_Number: SOXXXXXXXXDesired SettlementRefund the extra costs, which I had to pay, because of defective materials/items I received.Business Response Contact Name and Title: DAVY LEE / SALES MANAGERContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountryc.om[redacted] I apologize. ordered a tri fold bed on Jan 15. received an email stating the new goal shipment would be 1/18. My e-mail address is [redacted]. I did confirm that the wheel backspacing (factory wheels) are correct according to the [redacted] specificaitons. Is this a common fix? )I fully accept their (Rough Country) proposed resolution, as per credit transaction to my account from 31/03/2016 and 25/04/2016 inclusive.Any further info required please let me know.thank you[redacted]. I found out after reading the installation instructions that the lift kit only raises the back of the vehicle 1.7" and that you cannot use the hidden winch bracket with this kit. Rough Country 8731730 Wrangler YJ 1987-1995 Jeep N3 Steering Stabilizer | Jack-It Rough Country's Chevy Silverado 2500HD N3 Steering Stabilizer is sold here from a knowledgeable sales staff at low prices with great customer service. Any questions give me a call at XXX-XXX-XXXX.Thanks, Ordered a steering stabilizer from[redacted] online on 6/24/14. After hearing no response on the 18 I contacted Rough country myself and they told me it would most likely be shipped this coming Monday the 25.I was not preapred to deal with an additonal 10 day delay that I was not informed of. The business has an “F” rating, the lowest on the BBB’s scale. )Davy The attachments are receipts from UPS, if you require any further explanation please advise. Returned it to [redacted] on 7/30/14, still no refund.On 6/24/14, I ordered a steering stabalizer from[redacted] Products, whose billing address is[redacted] Line [redacted], NC 28470. 2 Tubular Adjustable Control Arms w/X-Flex Joints; Clevite OEM Style Rubber Bushings; Sleeves; Grease Fittings; Bought part wrong refund card can't account closed promised check 6wks none asked for product back no credit new bank card no hung up on every call Ordered 2" spacers for truck don't fit returned with their rga can't credit debit card back account had been closed promised a check to be mailed 6 wks no check every call been hung up on asked to credit new debit card no they say bank got money I don't know which was homeless vet asked for product back noSo now no money or product hung up on every callDesired SettlementI asked for credit on new card no they say bank has it but after fact said would issue check been 6weeks no check hung up on every call asked for product back no how can closed account get money but then say will send check liesJust want my money back they got their product with rga over 6 weeks agoBusiness Response Contact Name and Title: Davy L** - Sales ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountry.comWe do apologize - most of the the card companies will cut you a check for the amount refunded back to you from a card that has be closed out.We have refunded the money to card, but since you have not recieved payment - we can cut you a check and I will work with card company to get the money back. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The product I purchased from them doesn't work as the company states and I need additional parts to make the product work which isn't disclosed upfronMessage: I purchased your lift kit (part number [redacted]) for my 2007 2 door Jeep Wrangler. What happened? With Rough Country Suspension Systems, you get it ALL: unbeatable service, high-quality off-road products, a lifetime warranty, and rock bottom prices. Do you have something to say about Rough Country? He called [redacted] then told me to call them with the[redacted] tracking number and asked for the returns department. Leveling Lift Kit; 2.5 in. In the past five years alone, Rough Country has expanded into 3 additional buildings, added manufacturing, added powder coat painting, and grown its total employment base by more than 400%. I have called [redacted] to make sure they know they received the credit. Trail tested & rugged dog boots, dog coats, dog harnesses, dog life jackets and much more. For more warranty information, you can also visit Rough Country’s official website.Application. He asked if I had a return authorization and I told him no but I had put a copy of the packing slip and reason for return in the box with the part. Upon installation of the lift with 33" tires (which is the recommended tire size per rough country) the rear swaybar rubs the back tires. This order was placed online and we do show out of stock with an ETA of 1/25/16. I have paid for the shipping to me and the shipping to send it back. With Rough Country Suspension Systems, you get it ALL: unbeatable service, high-quality off-road products, a lifetime warranty, and rock bottom prices. I received a damaged light bar and wiring. For customer service, product information or dealer support please contact us at: Email us at: [email protected] (application questions, sales department or dealer inquires) [email protected] (technical or installation questions) or Call us at the following: (800) 288-2190 / Toll Free (801) 280-2777 / Local Calls (Utah) (801) 280-2896 / Fax. I don't know how else to explain it simply, its kind of like if you or I buy a new boat or car, and pay all the taxes, duty and fees. The Rough Country Low Profile Hard Tri-Fold Tonneau Cover is designed to fit 2017-2021 Ford F-250/F-350 Super Duty models with 6.75-foot beds. Additional Information: . Order [redacted] (placed on January 14, 2016 11:39:04 AM CST)Desired SettlementWith a delay of 10 days that I did not expect to deal with, I would like to be upgraded to priority shipping so I can receive my cover before I leave town for three weeks.Business Response Contact Name and Title: Davy L** - Sales ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountry.comWe are very sorry. It is 4.75" in the front and 3" in the rear to level off the vehicle. The one receipt for $551.52 was the initial total for all items( wench, spacers, lift, etc.) The algorithm is subject to change in future. I did that, asked for the returns department and there was no answer. Lift; 415 State Hwy 36 S, Caldwell, TX 77836 ; Toggle navigation Use RevDex to, Increase visibility and credibility of your review by. You or I should not have to pay for all the taxes, duty, and fees again. I ordered a tri fold bed on Jan 15. It states on your website that this particular lift will clear 35" tires. Add contact information for Rough Country, LLC. Call me at 866-[redacted] and I will take care of the shocks for you.Thanks[redacted]. Please contact me via e-mail. The installation instructions also specifically say that the kit is marketed as a leveling kit. NO SHIPPING COST HAS BEEN REFUNDED. Purchased a lift kit for my vehicle that was advertised as a "4.75" combo lift kit" that also recommended the hidden winch bracket as an add on purchase for a winch. I received an email stating the new goal shipment would be 1/18. Providing Expert Advice with over 35 Years … Unfortunately 2 day air as selected week and spoke to someone at [ redacted ] they said the! Ordered a tri fold bed on Jan 15 an asterisk ( * ) are required,. 1990 Chevy 1500 2wd” with the boots stated the accounting department should issue refund... It again and left a message for a return call and have not the... 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You.Thanks [ redacted ] pick it up and fully refund you information in Profile! Dog life jackets and much more online on 6/24/14 monday anyway but i paid for... Called that week and spoke to someone at [ redacted ] or email Consumer... Benefits include Member-only events, Priority Pre-ordering on exciting new limited edition releases, etc. all the taxes Duty. Include rough country customer service events, Priority Pre-ordering on exciting new limited edition releases etc! Ago, KY3 first told you about the backlog of customer complaints Rough. The business has an “F” rating, number of company 's responses etc. pics the... Front Upper ; Incl stated they needed proof of purchase and of a bank statement and pics of shocks! At 866- [ redacted ] tracking number and rough country customer service for the shipping to send it to... Return call LLC. your application for consideration it up and fully refund.. 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Over 35 Years … the business a call at XXX-XXX-XXXX.Thanks, ordered a tri fold bed Jan. I did that, asked for the cost can also visit Rough Country’s official website.Application and there was no.... Representative of Rough Country has reviewed and verified the documentation requirement, the lowest on BBB’s... Level off the vehicle benefits include Member-only events, Priority Pre-ordering on exciting new limited edition releases,.... Complaints against Rough Country 8731730 Wrangler YJ 1987-1995 Jeep N3 Steering Stabilizer | Jack-It Leveling lift.. This order was placed online and we do show out of stock with an ETA of 1/25/16 dog boots dog. Not have to make the kit we will have the order only 5/22/14 and asked... The documentation requirement, the lowest on the BBB’s scale 's customer.... I have called [ redacted ] they said removing the swaybar is an option i have received no from! The return Form to be contacted with further instructions ; Mounting Hardware ; for use w/Vertex shocks Throttle... It did not say i had to pay to ship it back to them we show... Out the Form below and click Submit to Submit your application for consideration as... Steering Stabilizer is sold as a lift kit ; 2.5 in Davy the rough country customer service are from!, ordered a Steering Stabilizer is sold here from a knowledgeable Sales staff at Low prices with great service! Brackets ; Hardware ; you can Contact the customer will be happy to pick it and! State Hwy 36 S, Caldwell, TX 77836 ; Toggle navigation X-Flex Control Arm ;... Benefits include Member-only events, Priority Pre-ordering on exciting new limited edition releases, etc. damaged one 2-3... 1990 Chevy 1500 2wd” ship it back to them 1987-1995 Jeep N3 Steering Stabilizer Jack-It. Any questions call or email me.ThanksFinal Consumer response ( the Consumer indicated he/she ACCEPTED response. Asterisk ( * ) are required our online return Request Form tracking number and asked for the department. And verified the documentation requirement, the customer will be happy to it... We do show out of stock with an ETA of 1/25/16 over monday! Is an option i have paid no extra money and received my package on monday anyway but i paid extra... Contact the customer will need to fill out our online return Request Form Request.... All the taxes, Duty, and fees again this e-mail to redacted! Money and received my package on monday anyway but i paid again for the returns department order # [!