Join Yahoo Answers and get 100 points today. ), but I still had to go to UPS for other packages after that. Report the activity to your landlord. E-mail UPS. UPS won't entertain you for any of the lost package but they ask you to contact the store you dealt with. Learn what you can do if mail or a package is late or missing. Good luck! Business contracts. Sorry for your loss and I hope you're able to locate the package. SUE ONCE AT YEAR END You can sue UPS for up to $10,000 each time. That was lie #2. I paid extra for two-day shipping which, due to the weekend, meant it was to arrive on December 30th. On call #1 I was told that they would look in to it, and someone would call me within an hour. Get over it. On May 30 the package was out of delivery and it never came. The kicker is, lots of packages just get thrown into trucks without being scanned this time of year. No investigation appears to have taken place yet and I’m told it could take up to eight business days. Yeah...you can find a lowlife attorney to take on any case. I … It reminds me of a phone call I had from someone once who wanted to sue them over a lost package. However there has been no response. Can you get in trouble for moving someone’s Amazon package? That caller, like me, wasn’t as mad at the package going missing as they were at the response by UPS. If my answer is the "BEST ANSWER" and/or "HELPFUL" please mark it accordingly. Not saying that this is your fault, because everyone seems to be doing things like this. One package that's gone missing isn't super unusual. Before starting a claim, make sure you have looked around for the package. I called UPS and they said the other box was lost. If there are enough people, maybe the mass media's gonna get the attention to their bad job and they will have to correct their bad system. Close. UPS Customer Service Is Terrible. Your business might be losing money from unclaimed UPS refund claims as there are more than 50 service failures which are eligible for a complete refund. You should consult with an experienced CA attorney, only a CA attorney can provide you with specific legal advice. Many barely speak English and just say whatever will placate you regardless of whether it s based on any real data or truth. But three or four missing packages is. I never got an item on Ebay, seller and tracking company said I did. I think you will have a better chance of getting some satisfaction that way. Alert: USPS can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. 15.8K views . All Claims: Once you file a missing package claim, UPS will investigate. Every shipment has a contract that is certainly written in their favor. I too am having issues with UPS telling me one thing on their website and then another by the phone. And I will take great joy the next time I have a case against them for an injured worker or one of their trucks hitting someone. If you are filing a claim for a lost item, please note that due to the COVID-19 situation, delivery guarantees have been suspended and delivery times may take longer than expected. The reality is that the only way to get back at them is to take my company’s business elsewhere. Just like you can’t sue a restaurant for a rude waiter, there’s not much the average consumer can do about a company that doesn’t care about their customers. Learn More. Give your customers convenient delivery options. I called them again today and I was told only 100$ will be paid because I did not indicate the value when it was shipped. Read it. But on the off chance that the shipping label comes off, or the package is torn and the contents scattered, you’ll have no choice but to file a lost package claim with the carrier. If you’ve been in a traffic collision with a UPS truck and have suffered losses or damages, you want to ensure that you can sue UPS to get compensation. If you’re still unable to locate the package, the sender or the intended receiver can initiate a claim. Delivering possibility. They were insured and required a signature for delivery. Maybe it got into the right one, maybe not. At the end of this period, the valuable packages are put up in auctions. When they fail at that job and lose or damage said package, then YES they are responsible for making it right. New booze tariffs about to take effect, Packers suffer major loss days before season finale, Groundbreaking rapper, producer MF Doom dies at 49, Legal pot and more: 5 laws taking effect in 2021, Biden certification in Congress likely to be contentious, Suit against Masterson goes to 'religious arbitration'. United Parcel Service is in the business of shipping packages and when they lose one they act like it’s no big deal. Be firm but not whiny. Ok well I had ordered some wheels for my car and they were supposed to be shipped to me on May 29, 2008 in two packages. Bring it to an attorney. Beside, if you did sue and it actually went to a claims court, you would be wasting more time and money that its worth. The law in Illinois is constantly changing and although we do our best to keep our website current, you should not make any final determinations based on what you read here. Package searches can take up to 10 business days. UPS Authorizes the Claim If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post. Again, if the package is lost and a claim is made, you can get that value back from that shipment. The package was declared with document in it so no value was declared. The best part of buying stuff online is eliminating the hassle. Can You Sue Them? Hopefully, they are not getting stolen. I emailed the customer service address I found online for UPS and it sent an auto response that said it’s not monitored. If it reaches the recipient and the box is destroyed or the contents inside are damaged, you can get that cost back as well. How North Korea's Kim marked the new year, Congress overrides Trump's veto of defense bill, Jennifer Lopez grieves for COVID-19 victims, 'Patriotic Millionaires' want to kick in on relief checks, Cheers! Much success! You don't tack more on until after about $300, and it’s roughly $1.05 after that. You have to prove damages if you want to sue. It’s the same feeling my caller had when they wanted to sue them. You may be better off going through your credit card company and telling them you did not receive said items. If the package cannot be found, the shipper can file a claim up to the declared value of the package contents. Hi my name is Yusuf, ups lost my package worth of 12308.02 since July and I didn t hear from them since the confirmed the lost. UPS wont help you can try opening a case with Amazon and let them know UPS never scanned the packages. Who Is The Best Workers Compensation Lawyer Near Me. Lie #5. But be aware that UPS has more money, attorneys and time than you. If you lose your job at a company, and that company gets bought out a few months later, will the new company hire you back? You can file a formal complaint with the Postmaster General, and you could file a Government Claim for damages, but you are correct that the government and its agents are immune from suit for negligence and mistakes. On May 29 I was at work and missed the package and they left a infonotice. And I was traumatized not wearing my african custom. It’s really difficult to find out if a package was lost or stolen. Can You Sue UPS for Losing an Important Package ... / Lost package investigation That is also what they told me over the phone. However, many of the claims filed that are investigated by UPS are denied (if they are denied) for clearly outlined reasons. The answer above is only general in nature and cannot be construed as legal advice, given that not enough facts are known. Why would an ex of 6 years just start trying to get into my social media accounts. Select the link below to e-mail UPS about your lost or damaged package. Then they go to package service center and see if they can match it to anything there. Still have questions? ... Can I sue them? The final call was at the end of the day. If you have a number of small lost or damaged shipments, you can accumulate these shipments throughout the year, and sue UPS once before the end of a 12 month period, as long as they don't total more than $10,000. The first thing that happened was that I called four times and got four different answers. Stimulus checks: What if your bank account is overdrawn? If your package is insured, valuable, priority or registered mail, you can file a claim. Have you filed a claim for a lost package? If you have questions about anything we offer or anything related to our website please call us at (312) 346-5320. UPS Store - UPS Package Lost / Stolen by UPS Empoyees. Can I sue that UPS for bad customer service? But I don't think you can sue them unless you are at a loss monetarily. Do I get an automatic refund on ebay minutes after cancellation? Got call from UPS customer support person saying I would be approved and reimbursed for loss. Domestic Shipping: If you order something domestically and it is missing, you can’t file a missing package claim until 24 hours after it was supposed to be delivered. Ashes (considered human remains) can be shipped through the USPS. Incredibly unorganized by UPS to be losing so many packages. “It is UPS policy to just pretend like nothing is wrong when it knowingly loses a package and hope the problem goes away unless they get called out on it,” writes Benjamin. The minimum is $3.15 for FedEx and UPS. Lie #4. All packages shipped via UPS are insured automatically up to $100. They sent me a claim form and I filled it. Read More. It’s their flippant response and lack of effort that has me fuming. Their business is to transport packages from one destination to another. UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world. If they don't pay you for the lost item, or recover it, then you can sue them for the value of that item, but with court filing fees, it would probably not be worth it. Remarkable services that go beyond shipping and tracking to help you expand your business. UPS offers a quick and easy way to track and report lost mail or packages. The most common reason that a damages claim will not result in repayment is improper packaging. Drivers try to leave your package hidden for safety reasons, so your package could be hiding somewhere just out of plain sight. They said I can make a claim to replace the contents of the package as if they assume I was shipping X-mas gifts instead of legal documents and checks that can’t be replaced. Start with the tracking number and inform the proper channels of your issue. Damaged: The shipper or receiver can initiate a claim on a damaged package, although UPS encourages the shipper to report package problems. The waiter doesn’t say “too bad, we are busy.” They act like they care about you and try to make it right. 3 attorney answers. It hasn’t been located since. That operator said the package did appear lost, but told me that it had to be missing for 72 hours before they could do an investigation. Can you prove financial loss due to the late delivery? We should figure out which company doing "close to OK" job. They will cover lost packages as long as they are insured, and they will cover damaged packages as long as they are packed properly. Incredibly unorganized by UPS to be losing so many packages. How do you think about the answers? Details . After about a week, the person I spoke to at the UPS store location said that they have talked to UPS and that UPS has agreed to refund my shipping cost but would not pay any claim for the lost package itself. UPS lost one of my packages insured for $300. Depending on who you talk to, you get 2 different stories but no money paid. So, how were you damaged, other than inconvenienced? Mike owns a small business, and he ships a lot. Pls kindly help me. Discover UPS Services. Once they pay a claim, they own the damaged merchandise. If they were stolen then how the heck is it this easy to get away with it on so many instances. Can You Sue UPS for Losing an Important Package ... / Lost package investigation That is also what they told me over the phone. Legally, the CC company has to refund the money to your account. But if my business screwed something up, I’d do whatever it takes to make it right. One package that's gone missing isn't super unusual. Unless you're the one directly paying UPS to deliver the package you have no legal recourse because you're not a party to the "contract of carriage." Looking for a Package at FedEx Check to see if you are eligible to file a claim. Hopefully, they are not getting stolen. UPS loses packages so make sure to scan your packages. UPS outlines proper packing technique for deliveries, and if the item was not packed well, it is not ensured by the repayment policy. She also told me that if it didn’t arrive on the 30th, it would show up on the 31st. They would wait you out in court. Tell them how you wish to be compensated for your inconvenience. I understand that a package can get lost despite their tracking system. You have no recourse, you have no proof of anything. You can sue, but if they are willing to pay, you have won your suit already. Regardless, all missing packages—for whatever reason—are handled this way. You can not sue a corporation just for having bad customer service (in your opinion). If not, do so ASAP. Once the report is received, UPS will perform a package search. That UPS store has been giving me the run around. If your international package was returned due to COVID-19 and you need a postage refund, click the International Shipments tab above. Can I sue UPS for a lost or stolen package? I’ve been involved in a nightmare with UPS over a lost package. Select the link below to e-mail UPS about your lost or damaged package. For example, priority mail, certified or ordinary mail is kept for up to 3 months. That was lie #1. The package wasn’t lost, just delayed. In order to be considered lost, a package must be … Payment for what they lost is what you would get if you win the suit. Can you sue? This hasn’t been my experience with FedEx or Amazon or even the USPS. It would be a waste of time. Learn how to find lost mail, file claims, and request refunds. But depending on how many lost and messed up packages they have it will probably take a day or 2. Their terrible treatment of their customers makes you want to sue. The steps in a lost package claim are as follows: Lost Package Reported Shippers are encouraged to report the lost package because notification letters are not sent to receivers. UPS ships thousands of packages and I get it that they can get lost. What was a lie is that she told me the delay was because my office messed up on the shipping weight. It s not about getting rich quick. That caller, like me, wasn’t as mad at the package going missing as they were at the response by UPS. More. You can't sue, but it the package was insured, you can be reimbursed. But you may be wondering how do I sue UPS? 57 comments . If they were stolen then how the heck is it this easy to get away with it on so many instances. I doubt you can sue them. It’s like going to a busy restaurant where everyone but one person at the table gets their entree. The notes on the shipper tracking was incorrect saying the Apt number wasn t on label and yet it was clearly on the original shipping label. At least not in a court room. ... Can I sue them? When ANY company wrongs a patron, it behooves them to make it right or lose business and credibility which will eventually cause the company to go out of business entirely. Until you have lost packages. UPS has different policies for lost or stolen packages depending on whether your package was shipped in the US or internationally. After 4 weeks of me fighting them and UPS confirming my package had been delivered (4 times), the day after the charge back, they tell me my package was confirmed Lost. Were you harmed in any other way? Why do people think suing is so great? I’ve been involved in a nightmare with UPS over a lost package. So my question is can I sue them for taking a month to deliver my packages? My package was delivered the following day (oops! The Law Offices of Michael J. Helfand L.L.C. Sorry that you had this happen to you. It reminds me of a phone call I had from someone once who wanted to sue them over a lost package. It would be a waste of time. I’ve been involved in a nightmare with UPS over a lost package. It does seem like you're suffering due to contractual and operational failures of UPS, but your recourse is against the merchant you paid for the goods, because you also paid them for delivery. Payment for what they lost is what you would get if you win the suit. Called UPS and they told me the package was lost and they needed to start a tracer. That caller, like me, wasn’t as mad at the package going missing as they were at the response by UPS. The package got lost I think on the customs in Calgary, the UPS tracking got stuck there and never moved. While insured packages or express mail is help for up to 6 months, maybe even longer sometimes. On December 29th in the morning, the package arrived in Ontario, CA, about two hours away. So last Friday I went to my local UPS store to ship off these brand two new iPhone 6 which I had stood in line for the whole night to get. If contents of your … If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post. It’s their response that has me fuming. I've been trying to contact the Sender but their wait times for phone calls are over an hour every time i try to call. As long as they make it right, they are a-ok. In other words they are responsible for compensation of lost, stolen or broken items due to their own negligence. The only way to establish an attorney client relationship with us or any other Illinois lawyer is through a signed retainer agreement in which you agree to hire the lawyer and they agree to work with you as a client. The day after i filed a charge back on my credit card, i got an email from UPS saying my investigation has been closed, the package had been confirmed Lost. i would like a refund at least. However, the cost to actually handle a case by any lawyer that we recommend is between you and that law firm. I’m still waiting to hear back from them because I want to know who is responsible for this because the lost box had over $100 of trade in items that I was going to receive credit for. That operator said the package is definitely not on a truck which was true. ? If you're going to start suing for bad customer service better start in alphabetical order. Finding A Chicago Legal Malpractice Lawyer, Wrongful Arrest And Police Brutality In Chicago, Six Ways To Get A Lawyer In Illinois Who Gets Paid If They Win, Courts In Illinois Are Closed, But You Have Options, Business Interruption Insurance Lawsuits In Illinois, Legal Help For Chicago Divorce With A Bully Spouse, The Difference Between Medical Malpractice And Negligence, Illinois Law, Difference Between Civil And Criminal Cases, Under Illinois Law, Your Lawyer Can’t Date You. It is a shame that it is the same way for ALL shipping companies. And easy way to track and report lost mail or a package must be of their customers you... This issue to pursue it packages they have it will not approve the claim and will route package... So I will be pissed and keep calling until they find my package the delivery truck is involved an. Is what you would get if you are at a loss monetarily lie is that she me. 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