With this in mind, here's a quick list of dos and don’ts for your referral between now and Labor Day: Do: Greet everyone —from the CEO to the receptionist— formally and daily. It’s a good idea to avoid listing any unrelated hobbies or interests in your resume. You uploaded your updated resume on job portals and finally get the call for your dream job. And that’s fine for a while; no need for smothering interaction. Killer Do's and Don'ts for Job Interview Success. “I do think that it’s OK to text your hairdresser for a last minute appointment (i.e. Trim Your Greeting A receptionist’s behavior is extremely important, even when she isn’t speaking directly to clients. Be professional and personable. Keep a clean and tidy desk, even if you have other tasks to do besides dealing with visitors. Do’s + Don’ts Before a VO Session Being professional means being prepared. 1. It’s easy to get torn in opposite directions—her with her cousins, you with your brothers. This may lead to serious confusion and misunderstandings between you as a professional and your customer who expects a proper service. Receptionists perform many duties, but their primary responsibility is to create an engaging and friendly atmosphere for the companies they represent. Do: Have a toast prepared. But more than anything else, your guests want to see you together and watch you function as a team. Vulcan holds a Bachelor of Arts in English and journalism from the University of Minnesota. Your sofas need to be clean, your entire reception area needs to be uncluttered and tidy, your walls need to be bright and welcoming, and your receptionist needs to be highly trained and polite at the very least. Receptionists have multiple responsibilities, which they must often juggle … Ask the customer … To do this well, the receptionist needs to know each person's workflow and needs. It also includes knowing when to act as "gatekeeper" and keep people from bothering employees, and when it's appropriate to allow visitors. Your staff should be familiar with the do’s and don’ts of all forms of communication so that they can best represent your company well. 15 Don’t Before Job Interviews or Dos and Don’t Before Job Interview. Multitasking capabilities. To be a good receptionist, start by acknowledging visitors with a friendly and professional greeting, such as “Good morning! PhotoAlto/Eric Audras/PhotoAlto Agency RF Collections/GettyImages. Wife.) Keep your clothes, hair and nails neatly groomed, and keep mints on hand for fresh breath. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. 2) Greet everybody you meet and see, with a smile. Do answer the phone like a receptionist. Be courteous. Hold up a finger to indicate you’ll be with them in a moment, and gesture them towards a seat. Career Guide / Resumes & Cover Letters / 8 Resume Do's and Don'ts. DO use one or the other, and be consistent throughout the whole script. Our minds take too long trying to connect the dots when we hear something we don’t expect. Resumes & Cover Letters. You now … Stand upright, do not fold your arms in front of the guest. Receptionists should always try to treat customers the way they, themselves, would like to be treated. Accuracy is one of the most important attributes of an efficient receptionist. Oubria Tronshaw specializes in topics related to parenting and business. Leave the zero-key reserved for the specific function of jumping straight to a receptionist, or agent. Basic Etiquettes Required for Hotel Staff, List of Front Office Staff Etiquettes and Manners, Food and Beverage Staff Etiquettes and Manners list, Always greet guest and colleagues with a smile, Maintain a friendly and pleasant expression. Receptionists should always offer what they have -- even if it’s only a glass of water -- to create an atmosphere of professional warmth and hospitality. 3) Address guests and team mates by name at all possible opportunity. Both are interview killers! They need to know proper phone etiquette. The Don’ts of Auto Attendant Scripting . Instead, say, “Let me find someone who can answer your question.” If you’re asked to do something you can’t do, say, “Let me find someone who can do that for you.” Regardless of your limitations, always try to assert your -- and by extension, the company’s -- capabilities. Whether you’re walking around on foot or take part in a … Receptionists are often pulled in several different directions at once, but it's imperative to keep your cool. The Do’s And Don’ts Of Job Interviews. A receptionist's primary duty is to receive visitors and to send them to the appropriate place in the building; in other words, receptionists must be the hospitality crew for the workplace. Keep personal calls and conversations to a minimum in the waiting area. Ruby Receptionists: Is Your Receptionist a Gatekeeper or a Brand Ambassador? She currently teaches English at Harper Community College in the Chicago area. Try not to admit that you don’t know the answer to a client’s question. Since receptionists are typically the first people clients see or speak to, businesses are often judged based on the skills (or flaws) of their gatekeepers. —John Luchtel of University Plaza Hotel. Administrative Arts: For Beginners: Receptionist Tips I. Don’t Begin with an Attitude. DO… 1. As nerve-wracking as the interview process is, you need to remember that your CV and cover letter clearly left a positive impression on the hiring company if they took the trouble to call you in. This should not be an excuse to be rude or to yell at them. Listen carefully to the caller's request. Receptionists need to maintain the same level of professionalism as the other workers in the office. For example, fellow employees may be well aware of someone's illness, but it's typically not something a receptionist should share with an unknown person who calls asking about that employee's whereabouts. Plenty of companies—especially those operating in small, casual, or creative environments—are content to work without a formal dress code. Apologize to customers who have been waiting a while, and keep clients informed with frequent status updates to keep their patience from wearing thin. The don’ts to avoid in your resume. Before the day of the interview Do familiarise yourself with the location of where the interview will take place a day or two before the interview, by looking at a map online. DO pay attention to restrictions regarding the timing and nature of various background checks. If you still don’t have a formal policy, you’re not alone. Since receptionists are the face of the company, having a “can do” attitude creates the impression that the company is resourceful and reliable. Refrain from speaking loudly or using off-color language. At my last office job, a couple of our new hires were bright and chatty … Even the best hotels are far from perfect. Follow these “do’s and don’ts” before, during and after your next appointment to make the most out of your visit. Resumes typically provide the first impression of your qualifications to a prospective employer. Speak clearly and cheerfully. You can then try to call them during that time to get them on the line. Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Second interviews can be challenging, but these second interview tips will help you get ready. All Business: Ten Tips on Greeting Office Visitors. Many companies offer refreshments and reading materials for waiting clients. If it's a law firm where workers wear suits and ties, the receptionist needs to do the same. Answer it like you care, like you want to help them, not like they’re interrupting you and they’re bothering you. If you're considering working as a receptionist, keep a few basic guidelines in mind. Don’t forget that the other person can’t see you, so you can’t rely on facial expressions or body language as you would in person. While dos are to be done, don’ts are to be avoided. Here are some of the do’s and don’ts that hotel guests ought to live by. "Do" Listen to the Caller's Request. Truth! You may have piles of paper to work through, but these shouldn't be spread all over your reception area. Listen to why they are calling and get them scheduled. Sometimes we naively follow everyday-life rules while executing professional duties. Frazzled receptionists leave the impression that the company doesn’t have matters under control. They need to gauge when it's OK to talk about an employee's activities or work, and when to stay quiet. What to Say at a Dental Receptionist's Interview→. 1.DO prepare S-T-A-R answers. You represent not only the talent agency that booked you but also your own brand, so do your prep work. DO inform candidates if a background check is part of the hiring process. That includes smiling and greeting each person who enters the office. Rather than simply saying, “Plevin Company,” smile and say, “Good morning, Plevin Company, this is Lynn speaking, how may I help you?” Now the caller feels like you’ve helped him already, and he’s more inclined to be friendly towards you in return, even if he was initially upset. 8 Resume Do's and Don'ts November 23, 2020. 4) When guest ask for direction always guide the way. 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